Avarca Pons UK accepts return of unworn, unwashed, and undamaged product for full refund or exchange within 30 days of original purchase for normal orders or 30 days of shipping for pre-orders. Items received will be refunded to your original payment method. Sale items are final sale and are not eligible for return unless the item purchased has arrived damaged. If you return an order that was placed at a discounted price, you will be refunded the amount paid. We will not re-issue a promotional code for a discounted order that has been returned. All promotional codes are valid during a certain time window, unless otherwise specified. All returns need to be completed with the original box, tags and/or packaging intact. Please note that shoeboxes are not intended for shipment and items must be returned in the original shipment box with other exterior protective parcel. Otherwise your return might not be eligible for refund if the original shoebox arrives damaged. The Customer is responsible for all shipping costs. We recommend sending the parcel with a tracking number to ensure the item is not lost in transit. Avarca Pons UK is not responsible for the returned items not received if tracking is not used. If you need to return an item, please contact us with your order number at hello@avarcapons.co.uk. We check all avarcas before dispatch. In the unlikely case that you receive damaged goods, we will happily exchange it within 30 days of original purchase. Items must be returned in the original Avarca Pons box and with relevant tags. Email us at hello@avarcapons.co.uk to arrange return shipment, you will not have to cover shipment fees.