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  • Who is Klarna?
    Klarna is a payments service that helps you buy the things you want or need. Right now, over 150 million people worldwide use Klarna at over 450,000 online stores.
  • How does Pay in 3 work?
    Klarna’s Pay in 3 is a credit product that lets you spread the cost of your purchases over 3 equal interest-free payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.
  • Am I eligible for Pay in 3?
    You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in 3. When you choose Klarna they will also check the information you provide and your financial situation.
  • Can I have multiple Pay in 3 orders at the same time?
    Yes, you can. If you see Klarna Pay in 3 when you go to an online checkout then it is available to you. Every time you use Pay in 3, Klarna will check to see whether you can use Pay in 3 again for each additional purchase.
  • What does Klarna consider when reviewing my application?
    Klarna offers Pay in 3 based on a number of factors such as the purchase amount, and previous order history. You can improve your chances of being offered Pay in 3 by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay in 3 before does not mean it will be offered for every order. In turn, if your application for Pay in 3 is denied, it does not mean it will be denied for future orders.
  • What do I need to provide when I make a purchase?
    If you want to purchase something using Klarna’s Pay in 3, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address.
  • Will a credit search take place?
    When you use Pay in 3, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.
  • ​How do I make repayments to Klarna?
    Klarna will take your Pay in 3 payments from the debit or credit card you shared when you made your purchase. Klarna will take the first payment when you make your purchase, the second payment after 30 days and the final payment 60 days from the day you made your purchase. You can see both past and future payments using the Klarna app.
  • ​Can I pay before the due date?
    Yes. Just go to the Klarna app or log onto Klarna.com/uk.
  • Is my payment information safe?
    Payment information is processed securely by Klarna. No card details are transferred to or held bym Avarca Pons UK. All transactions take place through connections secured with the latest industry standard security protocols.
  • How do I know Klarna has received my payment?
    Klarna will notify you by email, SMS or push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.
  • What happens if I don’t pay for my order on time?
    Pay in 3 is a credit product and you are required to make your scheduled payments to Klarna. Your payments are automatically withdrawn from your connected card or bank account according to the agreed payment schedule. Klarna will send you multiple friendly reminders before payment is due so you can make sure you’ve got enough money to pay. If payment fails, you may be charged a late fee, subject to our T&Cs.
  • What happens if I don’t pay for my order?
    If you don't make your payments you will be in arrears as Pay in 3 is a credit product. Klarna may then share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Klarna may also refer any debt to a debt collection agency. This agency will collect the debt on behalf of Klarna. Also, if the debt is referred to a debt collection agency Klarna will share this information with credit reference agencies.
  • I've received a statement, but I've not yet received my goods.
    If you have not received your goods please call Avarca Pons UK to check on your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
  • What happens if I cancel or return my order?
    As soon as Avarca Pons UK has confirmed with Klarna that your cancelation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.
  • I have cancelled my order. How long will it take until I receive my refund?
    As soon as the store has registered your cancelation or your return, the refund will normally be processed within 5 business days.
  • I have asked for a refund. How will I be refunded?
    Refunds will be issued back to the debit or credit card which was originally used at checkout.
  • What happens to my statement, when I have returned the goods?
    Once Avarca Pons UK has received the return and Klarna have received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.
  • What happens to my statement when I have returned part of my order?
    Once Avarca Pons UK has received the partial return and Klarna have received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app.
  • I haven’t received an email with my statement/payment information.
    You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
  • I still have questions regarding payment, how can I get in touch?
    Visit Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.
  • Final Disclosure
    Klarna's Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
  • What are Avarcas?
    Avarcas are a traditional sandal originally developed in Menorca in the Balearic Islands. The shoes are made using a leather upper and a rubber sole. They were originally made from a leather upper and with the sole made from a recycled car tyre. Nowadays however the soles are made in the style of a car tyre but from a purpose made mould.
  • Why do you like Avarcas so much?
    If we were to summarise the main reasons would be: This is a timeless sandal, the latest trend is a little bit irrelevant when wearing an Avarca! Simplicity: our models have an universal appeal and yet you can use the same pair of sandals with a dress, jeans or even wear them to the office Durability: Avarcas are known to last for years Comfortable: the longer you wear them, the comfier they get as the leather adjusts to your feet We will stop the list now, but you can follow us on Facebook or Instagram to hear more about our love for Avarcas!
  • Why are the sizes in EU sizes?
    Avarca Pons is a family run company based in Menorca, Spain. As such, the original sizing has been created according to the European Market. Please refer to the question/answer below and sizing instructions in your shoe selection to ensure you're buying the right size.
  • I want to make sure I buy the right size for my shoe, what do I need to do?
    Avarca Pons shoes are handmade with natural leather and they will stretch slightly with continuous use, so Avarcas should fit snugly on your feet. We recommend comparing your foot measurement with our sizing chart to make the best choice. All measurements are taken from the stitching around the sole, between the heel and toe stitches (not the full length of the shoe's sole), this helps to ensure your foot will fit within the stitching footprint. When purchasing Paris, Stuttgart, Lhasa, Treviso or Clean Ocean models, we recommend you to size down the size recommended above. ​ * UK Size is only used as an approximation. Avarca Pons "true size" are EU sizes, in case of doubt on sizing, please take the measurements as explained in this section to select the best size for you.
  • I have just placed my order, how soon will I get my Avarcas?
    As you might know by now, Avarca Pons in the UK is run by just one person who also has a full time job (office hours, Monday to Friday). We aim to dispatch all orders between one or two days after purchase, and you should receive an email with a dispatch notification. If the weekend has passed and you still haven't received an email notification please email us at hello@avarcapons.co.uk and we will reply to you with an update. Every now and then, we will be taking a few days off due to personal holidays (we're also human after all). This will be clearly displayed in a banner in our website notifying you of a delay prior to your purchase. Information will be available on the banner explaining when we will be back fulfilling orders again.
  • Do you have any promotional codes available at the moment?
    Our promotional offers are usually made available through: - Newsletter, usually our subscribers know of active promotions a day ahead prior to official announcement, you can sign up as a subscriber through the page footer - Page head banner, active promotional codes are usually displayed there - Social media: Facebook or Instagram to receive the latest updates on when we have codes available
  • I don't live in the UK, but would love to buy Avarca Pons, can you help me?
    We are so sorry! We can only distribute Avarca Pons in the United Kingdom. However, Avarca Pons has presence in quite a few countries around the world. If you struggle to find a seller, send us a direct message or an email and we will do our best to try and find the relevant distributor for you. Also, if you do come on holidays to the UK, you can always buy from us :-)
  • How should I care for Avarcas?
    We work with different leathers and textiles. Your purchase should contain a small leaflet detailing care instructions according to the leather/textile that you have purchased. If you have lost it, we have this information in summary format available in our Instagram Highlight Stories and in full details in the Care Instructions page. And if you're unsure of the type of leather/textile, send us a message with a picture of your sandals and we will help you.
  • How important is sustainability for you?
    Well... Very important! To not go into too many details in the FAQ section, we have created a page on this topic, you can find all the relevant information here.
  • What is your Returns Policy?
    We are sorry to hear that you need to return your Avarca. ​ Please bear in mind that all Avarca Pons are individually hand-crafted and may have slight variations in colour and pattern. Any variations in tone and possible veins in the material are not defects but a visual proof that we use authentic leather. ​ If you require to return your Avarca, here is part of the Return Policy (Find the complete policy in our Terms and Conditions): Avarca Pons UK accepts return of unworn, unwashed, and undamaged product for full refund or exchange within 30 days of original purchase. Items received will be refunded to your original payment method. Sale items are final sale and are not eligible for return unless the item purchased has arrived damaged. If you return an order that was placed at a discounted price, you will be refunded the amount paid. We will not re-issue a promotional code for a discounted order that has been returned. All promotional codes are valid during a certain time window, unless otherwise specified. All returns need to be completed with the original box, tags and/or packaging intact. Please note that shoeboxes are not intended for shipment and items must be returned in the original mailer used or other exterior protective parcel. Otherwise, your return might not be eligible for refund if the original shoebox arrives damaged. The customer is responsible for shipping costs. We recommend sending the parcel with a tracking number to ensure the item is not lost in transit. Avarca Pons UK is not responsible for the returned items not received if tracking is not used. If you need to return an item please contact us with your order number at hello@avarcapons.co.uk. We check all avarcas before dispatch. In the unlikely case that you receive damaged goods, we will happily exchange it within 30 days of original purchase. Items must be returned in the original Avarca Pons box and relevant tags. Email us at hello@avarcapons.co.uk with the details listed in the next question to arrange return shipment, you will not have to cover shipment fees.
  • Warrenty, Repairs and Defective Items
    All our shoes have been assessed in Menorca at the fabric and London prior dispatch, therefore this is unlikely to happen. However, we do offer a limited one-year warranty, we will assess the order on a case by case. If you receive a defective shoe (manufacturer's defect) please email us at hello@avarcapons.co.uk with the following information: Order number The email address used to place the order Item size, color and style Pictures of the defective shoes ​ If your Avarcas meet the warranty criteria, Avarcas Pons UK will offer you an exchange or refund (option subject to stock availability and customer's preference). However, please note that we cannot perform repairs in the UK. ​ What can cause your claim to not proceed? Your order was placed more than a year ago Your avarca has been altered General or excessive wear and tear Misuse
  • Contact Us
    Have a question not listed here? Try getting in touch with us either through email, using the contact form, using the chat box on the bottom of this page or on social media channels and we will answer as soon as we can.
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