google-site-verification=HXaMCSZczKMGL-V8NBw23L2zE1AimcxYt3MJ5qnebNs
 

Frequently Asked Questions

What are Avarcas?

Avarca is a traditional sandal originally developed in Menorca in the Balearic Islands. The shoes are made using a leather upper and a rubber sole. They were originally made from a leather upper and with the sole made from a recycled car tyre. Nowadays however the soles are made in the style of a car tyre but from a purpose made mould.

Why do you like Avarcas so much?

If we were to summarise the main reasons we would list it as:

  • This is a timeless sandal, the latest trend is a little bit irrelevant when wearing an Avarca!

  • Simplicity: our models have an universal appeal and yet you can use the same pair of sandals with a dress, jeans or even to the office

  • Durability: Avarcas are known to last for years

  • Comfortable: the longer you wear them, the comfier they get as the leather adjusts to your feet

We will stop the list now, but you can follow us on Facebook or Instagram to hear more about our love for Avarcas.!

Why are the sizes in EU sizes?

Avarca Pons is a family run company based in Menorca, Spain. As such, the original sizing has been created according to the European Market. Please refer to the question/answer below and sizing instructions in your shoe selection to ensure you're buying the right size.

I want to make sure I buy the right size for my shoe, what do I need to do?

Pons shoes are handmade with natural leather and they will stretch slightly with continuous use, avarcas should fit snug your feet.

 

We recommend comparing your foot measurement with our sizing chart to make the best choice. All measurements are taken from the stitching around the sole, between the heel and toe stitches (not the full length of the shoe's sole), this helps to ensure your foot will fit within the stitching footprint.

Sizing table v2.PNG

When purchasing Paris, Stuttgart or Clean Ocean models, we recommend you to size down the size recommended above.

* UK Size is only used as an approximation. Avarca Pons "true size" are EU sizes, in case of doubt on sizing, please take the measurements as explained in this section to select the best size for you.

I have just placed my order, how soon will I get my Avarcas?

As you might know by now, Avarca Pons in the UK is run by just one person who also has a full time job (office hours, Monday to Friday). We aim to dispatch all orders between one or two days after purchase, and you should receive an email with a dispatch notification. If the weekend has passed and you still haven't received an email notification please email us at hello@avarcapons.co.uk and we will reply to you with an update. 
Every now and then, we will be taking a few days off due to personal holidays (we're also humans after all). This will be clearly displayed in a banner in our website notifying you of a delay prior to your purchase. Information will be available on the banner explaining when we will be back fulfilling orders again.

Do you have any promotional codes available at the moment?

Our promotional offers are usually made available through:

- Newsletter, usually our subscribers know of active promotions a few days prior to official announcement, you can sign up as a subscriber through the page footer

- Page head banner, active promotional codes are usually displayed there

Social media: Facebook or Instagram to receive the latest updates on when we have codes available

I don't live in the UK, but would love to buy Avarca Pons, can you help me?

We are so sorry! We can only distribute Avarca Pons in the United Kingdom. However, Avarca Pons has presence on quite a few countries around the world. If you struggle to find a seller, send us a direct message or an email and we will do our best to try and find the relevant distributor for you. Also, if you do come on holidays to the UK, you can always buy from us :-).

How should I care for Avarcas?

We work with different leathers and textiles. Your purchase should contain a small leaflet detailing care instructions according to the leather/textile that you have purchased. If you have lost it, we have this information in summary format available in our Instagram Highlight Stories and in full details in Caring Instructions page. And if you're unsure of the type of leather/textile, send us a message with a picture of your sandals and we will help you.

How important is sustainability for you?

Well... Very important! To not go into too many details in the FAQ section, we have created a page on this topic, you can find all the relevant information here

What is your Returns Policy?

We are sorry to hear that you need to return your Avarca. 

Please bear in mind that all Avarca Pons are individually hand-crafted and may have slight variations in colour and pattern. Any variations in tone and possible veins in the material are not defects but a visual proof that we use authentic leather.

If you require to return your Avarca, this is what is available in the checkout box as part of the Return Policy:

  • Avarca Pons UK accepts return of unworn, unwashed, and undamaged product for full refund or exchange within 30 days of original purchase. Items received will be refunded to your original payment method.

  • Sale items are final sale and are not eligible for return unless the item purchased has arrived damaged.

  • If you return an order that was placed at a discounted price, you will be refunded the amount paid. We will not re-issue a promotional code for a discounted order that has been returned. All promotional codes are valid during a certain time window, unless otherwise specified.

  • All returns need to be completed with the original box, tags and/or packaging intact. Please note that shoeboxes are not intended for shipment and items must be returned in the original mailer used or other exterior protective parcel. Otherwise, your return might not be eligible for refund if the original shoebox arrives damaged.

  • The customer is responsible for shipping costs. We recommend sending the parcel with a tracking number to ensure the item is not lost in transit. Avarca Pons UK is not responsible for the returned items not received if tracking is not used. If you need to return an item please contact us with your order number at hello@avarcapons.co.uk.

  • We check all avarcas before dispatch.  In the unlikely case that you receive damaged goods, we will happily exchange it within 30 days of original purchase.  Items must be returned in the original Avarca Pons box and relevant tags.  Email us at hello@avarcapons.co.uk with the details listed in the next question to arrange return shipment, you will not have to cover shipment fees. 

Warranty, Repairs and Defective Items

All our shoes have been assessed in Menorca at the fabric and London prior dispatch, therefore this is unlikely to happen. However, we do offer a limited one-year warranty, we will assess the order on a case by case. If you receive a defective shoe (manufacturer's defect) please email us at hello@avarcapons.co.uk with the following information:

  1. Order number

  2. The email address used to place the order

  3. Item size, color and style

  4. Pictures of the defective shoes

If your avarcas meet the warranty criteria, Avarcas Pons UK will offer you an exchange or refund (option subject to stock availability and customer's preference). However, please note that we cannot perform repairs in the UK.

What can cause your claim to not proceed?

  1. Your order was placed more than a year ago

  2. Your avarca has been altered

  3. General or excessive wear and tear

  4. Misuse

Have a question not listed here? Try getting in touch with us either through email, using the contact form , using the chat box on the bottom of this page or on social media channels and we will answer as soon as we can.